Meet Dottie
More than an AI phone assistant, Dottie connects to your business, understands your operations, and helps your team deliver better customer experiences, every shift.
BUILT IN THE REAL WORLD AND PROVEN IN DOMINO'S
Trusted by Domino's
Dottie was built to solve a real operational challenge for Domino’s stores: handling thousands of customer phone calls without taking valuable team members away from making pizzas and serving customers.
What started as an AI phone assistant has now become something much bigger.
Today, Dottie has evolved into a shift assistant that understands your restaurant, your customers and your store performance.
Everything Dottie can do
Dottie is designed to support restaurants at every stage of the customer journey and throughout daily operations. From answering incoming calls to assisting managers during busy shifts, Dottie helps your team work smarter while delivering a better customer experience.
NEVER MISS ANOTHER CUSTOMER CALL
Call answering
Dottie answers calls 24/7, takes orders, provides delivery updates, answers frequently asked questions and handles customer enquiries, ensuring your team can stay focused on serving customers.
AN AI ASSISTANT THAT SUPPORTS YOUR MANAGERS
Shift assistant
Dottie is evolving into an AI Shift Assistant, providing real-time operational insights, performance recommendations and proactive alerts to help restaurants run more efficiently throughout every shift.
RECONNECT WITH CUSTOMERS AUTOMATICALLY
Outbound calls
Dottie is evolving into an AI Shift Assistant, providing real-time operational insights, performance recommendations and proactive alerts to help restaurants run more efficiently throughout every shift.
ORDERING MADE EVEN EASIER
Touch screen ordering
Give customers a fast, intuitive self-service ordering experience through AI-powered touch screens, helping reduce queues, improve order accuracy and free up your team during busy periods.
Listen to Dottie in action
DOTTIE UNDERSTANDS, RESOLVES AND KEEPS CUSTOMRES INFORMED
Listen to Dottie in action
1
TO AMEND AN EXISTING ORDER
Adding or removing items, or making changes after the order has been placed.
How Dottie fixes it
- Verifies the order and customer details
- Makes the changes instantly
- Confirms the updated order and price
- Updates the store system
- Provides confirmation to the customer
2
TO CHECK WHERE THEIR ORDER IS
Requesting an update on delivery or collection times.
How Dottie fixes it
- Checks live order status in real time
- Provides accurate ETA for delivery or collection
- Keeps the customer updated with any changes
- No need to contact the store
3
TO REPORT AN ISSUE WITH THE ORDER
Missing items such as drinks, dips, desserts or ice cream.
How Dottie fixes it
- Confirms the order and missing items
- Apologises and arranges a replacement
- Updates the store and driver if needed
- Follows up to ensure it’s resolved
4
TO COMPLAIN ABOUT FOOD QUALITY
Burnt pizzas, missing toppings, undercooked food, or insufficient potato wedges.
How Dottie fixes it
- Listens and shows empathy
- Confirms the issue and order
- Arranges a replacement or store credit where appropriate
- Makes a note for quality feedback
- Follows up to ensure it’s resolved
5
TO COMPLAIN ABOUT FOOD QUALITY
Where the order has taken longer than expected to arrive.
How Dottie fixes it
- Checks live delivery status
- Explains the delay and provides a new ETA
- Escalates if the delay is significant
- Follows up and thanks the customer
WHAT DOTTIE CAN DO
Built and proven in live restaurants
Before Dottie was offered to other businesses, she was trialled across five Domino’s stores. In just one month she:
3,247
customer calls answered
100%
answer rate achieved
116
customer orders taken
£3,084
revenue generated
130
staff hours saved
DOTTIE UNDERSTANDS YOUR BUSINESS
More than a phone assistant
Dottie integrates with your restaurant systems to provide personalised, real-time answers based on live operational data.
With the right integrations, Dottie can:
Access customer history
Check delivery progress
View previous offers
Understand ordering frequency
Access driver information
Monitor overall store performance
Ready to meet Dottie?
Discover how AI can reduce pressure on your team, improve customer service and help your restaurant operate more efficiently.
