Our SMS-based NPS system offers cutting-edge customer feedback tech, turning insights into action for informed decisions and stronger relationships. Providing you with a strategic asset in understanding and meeting customer needs effectively.
Leverage the power of immediate customer insights. Our NPS system, delivered by SMS, enables you to capture real-time feedback. Incorporate a call center for immediate action on detractor feedback, enhancing customer resolution.
Our NPS system accurately measures customer satisfaction, identifying strengths and areas for improvement. Our advanced system achieves an outstanding 10% response rate (Industry average 0.5%!) keeping you closely connected to customer needs.
By understanding and acting on customer feedback, our NPS tool helps in fostering customer loyalty and retention. Happy customers are more likely to stay with your brand.
Seamlessly integrate our NPS system into your existing customer communication channels. Collect valuable feedback effortlessly as part of your regular customer interactions.
Turn feedback into action. Our NPS tool provides clear insights that can guide your business strategies, from product development to customer service improvements. Action negative responses ASAP with your call centre team.
Adopt a customer-first strategy. Our NPS system puts your customers' opinions at the forefront, helping you build a brand that truly resonates with your audience.
Simplify the way you gather customer opinions with our NPS system. Designed for ease and efficiency, it allows for quick survey deployment and collects responses in a streamlined manner. This hassle-free approach means you can focus more on understanding customer feedback and less on the logistics of collecting it.
Harness the power of data with our NPS tool. By providing clear, quantifiable insights into customer satisfaction, our system guides your decision-making process. From product improvements to service enhancements, base your strategies on reliable customer data to ensure they resonate well with your target audience.
Elevate your customer engagement with actionable insights from our NPS system. By understanding what drives customer satisfaction and loyalty, you can tailor your offerings and communication strategies to better align with your customers’ needs and expectations, fostering a more engaged and loyal customer base.
Quick answers to your key questions about our Net Promoter service.
What exactly is a Net Promoter Score?
Net Promoter Score, or NPS, is a measurement tool that businesses use to gauge the loyalty of their customers. It involves asking customers how likely they are to recommend your product or service to others, typically on a scale of 0 to 10.
How does your NPS system collect customer feedback?
Our NPS system collects feedback through concise, easy-to-answer surveys delivered via SMS. These can be integrated into various customer touchpoints like after a purchase, a service interaction, or via email follow-ups.
Can the NPS system be integrated with our existing CRM?
Absolutely! Our NPS tool is designed for easy integration with most CRM systems. This ensures a seamless flow of customer feedback data into your existing customer relationship management processes.
How does NPS help in improving customer service?
NPS provides direct insights into customer satisfaction and loyalty, helping you identify areas needing improvement. By addressing these areas, you can enhance your customer service, leading to higher satisfaction and loyalty.
Is there a way to track changes in NPS over time?
Yes, our system allows for longitudinal tracking of your NPS. This means you can monitor how changes in your services or products impact customer satisfaction and loyalty over time.
How can we interpret the NPS scores?
NPS scores are categorised into Promoters (score 9-10), Passives (score 7-8), and Detractors (score 0-6). A high number of Promoters indicates strong customer loyalty, while a high number of Detractors suggests areas needing improvement.
Explore the key specifications and features of our Net Promoter Score system, designed to enhance your customer feedback process.
Real-Time Feedback Collection
Gather customer responses instantly.
Scalable Survey Deployment
Adjust survey reach easily.
Multi-Channel Integration
Surveys across emails, websites, and apps.
Customisable Questionnaires
Tailor surveys to fit your needs.
Automated Data Analysis
Quick, automated insights.
CRM Compatibility
Seamlessly integrates with CRMs.
Longitudinal Tracking Capabilities
Monitor trends over time.
Let's Talk. Get in touch to explore how our tools can revolutionise your operations and customer engagement.
Text Management Ltd - 65 Pure Offices, Swindon, Wiltshire, SN2 8BW - Telephone: 01793 487763
