Net Promoter

Harness Customer Feedback to Drive Growth. Transforming Surveys into Actionable Insights.

Net-promotor NPS Customer feedback

Cutting-Edge NPS Technology

Our SMS-based NPS system offers cutting-edge customer feedback tech, turning insights into action for informed decisions and stronger relationships. Providing you with a strategic asset in understanding and meeting customer needs effectively.

Real-Time Customer Feedback

Real-Time Customer Feedback

Leverage the power of immediate customer insights. Our NPS system, delivered by SMS, enables you to capture real-time feedback. Incorporate a call center for immediate action on detractor feedback, enhancing customer resolution.

Enhanced Customer Satisfaction

Enhanced Customer Satisfaction

Our NPS system accurately measures customer satisfaction, identifying strengths and areas for improvement. Our advanced system achieves an outstanding 10% response rate (Industry average 0.5%!) keeping you closely connected to customer needs.

Boosted Customer Retention

Boosted Customer Retention

By understanding and acting on customer feedback, our NPS tool helps in fostering customer loyalty and retention. Happy customers are more likely to stay with your brand.

Easy Integration

Easy Integration

Seamlessly integrate our NPS system into your existing customer communication channels. Collect valuable feedback effortlessly as part of your regular customer interactions.

Actionable Insights

Actionable Insights

Turn feedback into action. Our NPS tool provides clear insights that can guide your business strategies, from product development to customer service improvements. Action negative responses ASAP with your call centre team.

Customer-Centric Approach

Customer-Centric Approach

Adopt a customer-first strategy. Our NPS system puts your customers' opinions at the forefront, helping you build a brand that truly resonates with your audience.

Streamlined Feedback Collection - NPS Feedback

Streamlined Feedback Collection

Simplify the way you gather customer opinions with our NPS system. Designed for ease and efficiency, it allows for quick survey deployment and collects responses in a streamlined manner. This hassle-free approach means you can focus more on understanding customer feedback and less on the logistics of collecting it.

Data-Driven Decision Making

Harness the power of data with our NPS tool. By providing clear, quantifiable insights into customer satisfaction, our system guides your decision-making process. From product improvements to service enhancements, base your strategies on reliable customer data to ensure they resonate well with your target audience.

Data-Driven Decision Making based on NPS
Enhanced Customer Engagement through NPS

Enhanced Customer Engagement

Elevate your customer engagement with actionable insights from our NPS system. By understanding what drives customer satisfaction and loyalty, you can tailor your offerings and communication strategies to better align with your customers’ needs and expectations, fostering a more engaged and loyal customer base.

Transformed the way we engage...

"I am thrilled to share my positive experience with Text Management Ltd. Their innovative solutions have truly transformed the way we engage with our customers. The team at Text Management is dedicated, responsive, and committed to delivering excellence. We are grateful for their partnership and look forward to continued success together."


An excellent partner

"We have worked with Text Management across multiple hospitality and leisure brands for many years. They have consistently executed our SMS, push and email strategy with precision and fast turnaround times. They have also contributed fresh and innovative ideas, allowing us to take a strategic, targeted approach. Their reports on campaign efficiency and ROI are extremely useful and actionable. The team are always on hand and goes above and beyond to assist us. Text Management is an excellent partner, and we're grateful for the value they add."

DS Group


Quick answers to your key questions about our Net Promoter service.

Net Promoter Score, or NPS, is a measurement tool that businesses use to gauge the loyalty of their customers. It involves asking customers how likely they are to recommend your product or service to others, typically on a scale of 0 to 10.

Our NPS system collects feedback through concise, easy-to-answer surveys delivered via SMS. These can be integrated into various customer touchpoints like after a purchase, a service interaction, or via email follow-ups.

Absolutely! Our NPS tool is designed for easy integration with most CRM systems. This ensures a seamless flow of customer feedback data into your existing customer relationship management processes.

NPS provides direct insights into customer satisfaction and loyalty, helping you identify areas needing improvement. By addressing these areas, you can enhance your customer service, leading to higher satisfaction and loyalty.

Yes, our system allows for longitudinal tracking of your NPS. This means you can monitor how changes in your services or products impact customer satisfaction and loyalty over time.

NPS scores are categorised into Promoters (score 9-10), Passives (score 7-8), and Detractors (score 0-6). A high number of Promoters indicates strong customer loyalty, while a high number of Detractors suggests areas needing improvement.

Specifications and features

Explore the key specifications and features of our Net Promoter Score system, designed to enhance your customer feedback process.

Real-Time Feedback Collection

Gather customer responses instantly.

Scalable Survey Deployment

Adjust survey reach easily.

Multi-Channel Integration

Surveys across emails, websites, and apps.

Customisable Questionnaires

Tailor surveys to fit your needs.

Automated Data Analysis

Quick, automated insights.

CRM Compatibility

Seamlessly integrates with CRMs.

Longitudinal Tracking Capabilities

Monitor trends over time.

Deepen Your Understanding of Customer Loyalty and Satisfaction

Gain valuable insights into customer behavior and preferences, enabling you to make informed decisions that enhance their experience and loyalty.

Leverage Feedback for Strategic Decision Making

Utilise customer feedback to guide your business strategies and operational improvements, driving growth and customer-centric innovation.

Trusted by the best in the industry

Still Have Questions?

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your operations and customer engagement.