RCS messaging for modern B2C communication
Rich Communication Services (RCS) brings the reliability of SMS together with the visual impact of an app, all inside the native messaging inbox your customers already check every day. No download required. No app to forget about. Just richer, more engaging conversations delivered straight to the inbox they trust most.
What is RCS messaging?
RCS is the evolution of traditional SMS. Where a text message gives you 160 characters and plain text, RCS gives you images, carousels, buttons, verified branding, and read receipts, all within the same messaging app your customers use for texts from friends and family.
WHAT'S INCLUDED
Why businesses are switching on RCS
Verified sender branding
Your company name, logo, and colours appear on every message, so customers know instantly who they’re hearing from. No more messages left unopened because they came from an unrecognised number.
Rich media, built in
Send high-resolution images, GIFs, and carousels directly within the conversation. Show the product, not just describe it.
Interactive action buttons
Let customers confirm a booking, browse a menu, or complete a purchase with a single tap, without ever leaving the conversation thread.
Read receipts and typing indicators
Know when a message has landed and been seen, giving your team real visibility over customer engagement.
THE RESULTS
Where RCS fits into your customer journey
Retail
Send order confirmations with a live tracking carousel, or a restock alert with a tap-to-buy button.
Restaurants
Share visual menus and let customers reserve a table without picking up the phone.
Logistics
Give customers a real-time, branded delivery update they can trust at a glance.
Pharmacies
Send prescription-ready notifications with a clear, verified sender identity.
Sports and leisure
Promote class timetables or event tickets with rich imagery that actually gets looked at.
SAME TRUST
Built on the same platform you already trust
RCS joins our existing suite of communication tools, including our SMS API for CRM integration and automated workflows, and Digital Wallet for data collection and mobile loyalty cards. Everything works together, managed through the same platform, backed by the same expert support Text Management has offered since 2012.
