Privacy & Data

GDPR Statement

Text Management Ltd is committed to protecting the privacy and personal data of our users in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Data Collection and Use

We collect and process personal data from our users for the purpose of providing SMS and digital communication services, managing customer accounts, and improving our services. This may include information such as name, email address, phone number, and usage data.

2. Lawful Basis for Processing

We only process personal data when we have a lawful basis to do so, such as:

  • The data subject has given consent to the processing of their personal data for one or more specific purposes.
  • Processing is necessary for the performance of a contract with the data subject or to take steps at the request of the data subject prior to entering into a contract.
  • Processing is necessary for compliance with a legal obligation to which Text Management Ltd is subject.
  • Processing is necessary for the purposes of the legitimate interests pursued by Text Management Ltd or by a third party.

3. Data Security

We implement appropriate technical and organisational measures to ensure the security and confidentiality of personal data and to protect it against unauthorised or unlawful processing, accidental loss, destruction, or damage.

4. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. After the retention period, personal data will be securely deleted or anonymised.

5. Data Subject Rights

Under the GDPR, data subjects have certain rights regarding their personal data, including the right to:

  • Access their personal data and receive information about its processing.
  • Rectify inaccurate or incomplete personal data.
  • Erase personal data in certain circumstances (“right to be forgotten”).
  • Restrict or object to the processing of personal data.
  • Data portability, allowing data subjects to receive their personal data in a structured, commonly used, and machine-readable format.

 

6. Data Transfers

We may transfer personal data to third-party service providers or affiliates located outside the European Economic Area (EEA). In such cases, we ensure that appropriate safeguards are in place to protect the personal data, such as standard contractual clauses approved by the European Commission.

7. Contact Information

If you have any questions or concerns about our GDPR compliance or the processing of your personal data, please contact us at yourfriends@textmanagement.co.uk.

Effective Date: 27/02/2024

By using Text Management Ltd services, you acknowledge that you have read, understood, and consent to the processing of your personal data in accordance with this GDPR Statement.

Privacy Statement

At Text Management Ltd, we are committed to safeguarding the privacy of our users. This Privacy Statement outlines how we collect, use, disclose, and manage your information when you use our SMS services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Such as your name, email address, phone number, and any other information you provide to us when you register for our services or communicate with us.
  • Usage Information: Including information about your interactions with our SMS platform, such as message logs, delivery receipts, and usage patterns.
  • Device Information: Such as device type, operating system, and mobile network information when you access our services through a mobile device.
  • Cookies and Tracking Technologies: We may use cookies and similar tracking technologies to enhance your experience, gather usage data, and improve our services.

 

2. How We Use Your Information

We may use the information we collect for the following purposes:

  • Providing Services: To deliver and maintain our SMS services, including sending and receiving text messages, managing contacts, and providing customer support.
  • Improving Services: To analyse usage patterns, troubleshoot technical issues, and enhance the functionality and performance of our platform.
  • Communications: To communicate with you about our services, updates, promotions, and important notices.
  • Legal Compliance: To comply with legal obligations, enforce our terms of service, and protect the rights, property, or safety of Text Management Ltd, our users, or others.

 

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may engage third-party service providers to assist us in delivering our services, such as cloud hosting providers, analytics services, or customer support services. These service providers are obligated to maintain the confidentiality and security of your information.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal requests, such as court orders or subpoenas.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

 

4. Data Security

We take reasonable measures to protect the security of your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

5. Your Choices and Rights

You have certain rights and choices regarding your information, including the right to access, correct, or delete your personal information. You may also choose to opt out of receiving promotional communications from us.

6. Children’s Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe that we have inadvertently collected information from a child under 13, please contact us immediately.

7. Changes to this Privacy Statement

We may update this Privacy Statement from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Statement on our website or through other appropriate channels.

8. Contact Us

If you have any questions, concerns, or complaints about our Privacy Statement or our handling of your information, please contact us at yourfriends@textmanagement.co.uk

Effective Date: 27/02/2024