Telephone order AI:
The best thing you've ever had answer your phone.
Text Management’s telephone order AI is built in partnership with and powered by ServeMate. It answers every incoming call, takes customer orders, confirms every detail, and sends everything directly to your kitchen or POS system, automatically, all the time you are open.
Right now, we are connecting it up to the Domino’s Pizza network, but it can be adapted for any takeaway food vendor.
Stop losing orders during busy periods
When the store gets hectic, staff are focused on making pizzas, packing, and serving customers. That usually means missed calls and missed revenue.
Telephone order AI ensures every customer call is answered immediately, even during the busiest hours.
What our telephone order AI can do
Our telephone order AI is fully connected to the ServeMate platform, your POS, loyalty tools, and kitchen systems.
24/7 phone ordering
It can take customer orders at any time of day, including complex orders with multiple items, changes, and special requests.
Recognises returning customers
It remembers customer information such as names, favourite orders, delivery addresses, and allergy details to create a more personal experience.
Loyalty & rewards integration
Customers can hear their current loyalty balance and redeem rewards directly during the call.
Live order tracking
Our telephone order AI checks live order information within the ServeMate platform and provides accurate ETAs based on real-time data.
Advance orders
Customers can place orders ahead of time for later collection or delivery, helping both customers and kitchens plan more effectively.
Intelligent capacity control
During peak trading periods, it can automatically manage order flow by limiting new orders and informing customers when wait times may be longer than usual.
Choice of voices
Choose from 15 different voice options with a variety of accents and tones, allowing it to fit naturally with your brand.
Smart upselling
It recommends relevant extras, upgrades, and add-ons using real ordering data from the ServeMate platform to help increase basket value naturally.
Frequently asked question
It can answer common customer queries configured within the portal, including opening hours, delivery areas, parking information, allergens, and more.
Promotions & deals
From simple meal offers to complex multi-buy deals, our telephone order AI can explain and process promotions accurately and clearly.
Personalised greetings
Create different greetings for loyal customers, VIPs, or customers who have not ordered recently to deliver a more tailored experience.
Secure payment links
Once an order is confirmed, it sends a secure payment link by SMS through Stripe or Dojo. Orders are only processed once payment has been completed.
Human call transfers
If a customer needs assistance from a member of staff, it can transfer the call directly to the shop.
Straightforward pricing
Only pay for the minutes you use – no monthly subscription fees.
12p
/ minute
Average order takes less than 2 minutes. That’s 24p to secure a £30 order.
Your customers are calling right now
Every missed call could be a missed sale. Telephone order AI helps make sure every order opportunity is captured.
